Privacy policy

 Privacy Policy:

The privacy policy sets out how LaFamiliastore.com uses and protects data that you provide to the website when you use it. LaFamiliastore.com is committed to ensuring your privacy. when we ask you for any information to identify you during your use of the site, we guarantee you that this information will be used as stipulated in the privacy policy. LaFamiliastore.com may change this policy from time to time with a statement on this page, so you should review this page from time to time to see these changes and make sure that they meet your needs.

Information requested:

We May Collect the following information:

• The name
• Your contact information and your e-mail.
• Address data such as zip code, preferences, and interests.
• Other data related to customer statistics and special offers.

For details of the cookies used, see the section list of cookies we use.

What do we do with the information we ask for?

We need this information to understand your needs and to give you the best possible service, especially for the following reasons:

• For internal control.
• We use this information to improve our products and services.
• We may send you promotional messages about our new products, special offers, or any other information that we think you will be interested in in the email you have provided to us.
• From time to time, we may use this information to contact you to do some marketing studies, we may contact you by e-mail, telephone or fax. We may use this information to adjust the website to suit your interests.

Protection:

We are committed to protecting your information. To prevent any misuse of this information, and to secure this, we have put in place appropriate physical, electronic, and administrative protection measures to ensure the appropriate protection of this information that we obtain from you through the site.

How to use cookies:

Cookies are small files that ask your permission to be placed on your computer's hard drive. Upon your consent, files are placed that help analyze your visits to the World Wide Web and inform you when you visit certain websites. Cookies allow web programs can deal with you according to your needs and preferences by collecting information about your preferences.

We use data collected from cookies to learn which pages you are using by letting us know which pages you find useful and which you do not.

Cookies do not give us any access to your computer or any information about you on your computer, except for the information that you choose to share with us. You can accept or decline cookies, and you can always adjust your browser settings to refuse cookies which may prevent you from taking advantage of the cookies features in using this site.

Links to another site:

Our site may contain links to other related sites when you use these links to access other sites and leave our site, you should know that we have no control over any of the other sites and therefore we cannot take any responsibility for the privacy of any of your information which you provide to other websites and therefore these websites are not subject to the privacy policy that mentioned here. You should be careful and read the privacy policy of those websites.

Control of your private information

You can choose how your information use and collected in the following ways:

• When you are asked to fill in any forms on any website you can search for the option to not allow your information to be used for marketing purposes and activate it.
• If at any previous stage you have agreed to the use of your information for marketing purposes and have changed your mind you can email us at info@lafamiliastore.com and informs us of your disagreement.

We will not sell, distribute or rent any of your information to any other parties without your consent unless we are required by law to do so. We may use your information to send your promotional information to other websites that may interest you according to our opinion if we get your consent to do so.

You may request details of your information registered with us under the Data Protection Act 1998. In this case, a small fee will be deducted.

If you believe that any information we have about you is incorrect or incomplete, please write to us as soon as possible at the e-mail mentioned above and we will correct that information immediately.

List of cookies we collect:

In the list below you will find the cookies we collect and the information that is stored in each cookie:

Shipping and handling:

As soon as you complete the purchase order from the Lafamiliastore.com website our team will prepare the order and deliver it to our shipping and delivery partners, we will make sure to deliver your orders as soon as possible within 1-3 working days

Return and exchange:

Return cases:

1. The following goods cannot be returned: all kinds of lingerie, sleepwear, swimwear, jewelry, and accessories (Except bags, blankets, scarfs).
2. Returned items must be unused and in their original packaging. We don’t accept the return of any items that have been worn, damaged, washed, modified, or damage their original packaging
3. We do not accept any returns sent by the customer without prior coordination with the customer service team
4. The customer bears the return cost according to the shipping companies’ rates in such cases
5. In the event that the Lafamiliastore.com website sends the wrong order to the customer in terms of size, color, or model or that the piece sent to the customer has a factory defect or damage, the site bears the cost of returning the pieces and its value is calculated for the benefit of the customer and he has the right to use this value in any future purchase from Lafamiliastore.com website

Note: The original shipping cost and insurance value on the shipment are not refundable.

Payment methods:

Cash on delivery

Pay by credit card / prepaid cards

Please note that Lafamiliastore.com doesn’t keep your credit / prepaid card details or any personal data when you make payments.

For any inquiries regarding your operations on our website, please check with the authority that issued your payment card.

Follow up on orders:

As soon as your order is prepared for shipment you will receive an e-mail containing the tracking number for your order and a link to confirm your address, please confirm your address so that the order will be delivered to you as soon as possible.