Items shipped from LaFamiliastore.com, can be returned within 15 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, once your return is processed. Returns of defective items If the item that you have received is defective, please contact our customer service website or by calling +(962) 64000045. Please provide proof of purchase, for example a copy of the E-ticket attached to the Shipping Confirmation. We will examine the item and if we deem it to be defective, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase or through discount coupons.
We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. We also reserve the right to refuse service to anyone who, in our opinion.